Shipping

Standard Ground: Most items ship free to the lower 48 states.

Freight: Oversized items ship for $495 each, secured to a pallet and delivered curbside to your address. This does not include moving the shipment inside, unpacking, or disposing of packing materials—you are responsible for these tasks.

White Glove: This includes unloading, unpacking, packing material disposal, and placement in your desired location. If you would like to inquire about white glove delivery please contact us for a quote.

Returns + Exchanges

Hassle-Free Returns: We offer hassle-free returns within 30 days of receipt. Opened brand-new items are subject to a 20% restocking fee, and customers are responsible for return shipping costs. However, if the item is misrepresented or arrives damaged, we will cover the return shipping. To initiate a return, simply contact us.

Price Match Guarantee

We’re committed to offering the best prices online! If you find a lower price from a competitor, we’ll match it—or even beat it. Exclusions apply to auction sites, third-party marketplaces like eBay, and unauthorized sellers. Contact us to request a price match!

Sales Tax Exemption

If you qualify for sales tax exemption, we’re happy to help! Contact us with your exemption certificate, and our team will assist you in setting up a tax-free purchase.

Estimated Delivery

Delivery estimates are calculated by adding the estimated handling and shipping time.

For further information, please refer to our Shipping Policy.

Factory New Items

Factory New items are brand new and come with a manufacturer's warranty. They may be drop shipped directly from the manufacturer's factory.

Warranty Policy

Warranty coverage varies depending on the product, its condition (Factory New, Factory Refurbished, and Certified Refurbished), and the manufacturer.

• Factory New Items are covered by the manufacturer's warranty. All warranty claims must be processed through the original manufacturer.
• Refurbished Items are also covered by Quince Medical & Surgical.